At ShockPlanet, we stand behind the quality of our gear. However, due to the specialized nature of our logistics (direct-from-source shipping), we maintain a strict return policy to keep our operations lean and our signal clear.
Note: For hardware purchased through our Field-Tested Partners, returns are governed by the specific vendor’s protocols. For returns, please contact the specific vendor (e.g., OpticsPlanet) where the purchase was completed.
Before initiating a “Gear Recovery,” identify the origin of your hardware. ShockPlanet operations are divided into two distinct logistics branches:
The Gear Depot (Direct): Branded apparel and tactical lifestyle gear manufactured and fulfilled via our production partner, Printful.
Field-Tested Partners (Affiliates): Professional-grade hardware, optics, and survival caches reviewed by ShockPlanet but fulfilled by our vetted third-party supply chain (e.g., OpticsPlanet, Survival Frog, Battlbox).
Most items in the Gear Depot are “Printed on Demand.” This means they are manufactured specifically for your deployment. Consequently, we maintain a strict protocol to keep our signal clear:
The 30-Day Defect Window: Claims for misprinted, damaged, or defective items must be submitted within 30 days of receipt.
Tactical Failures (Address/Size): If you provide an insufficient address or select the wrong size, the mission is considered a failure on the operative’s part. As per Printful policy, we do not offer refunds for “Buyer’s Remorse” or incorrect sizing. Always verify your specs against our provided size charts before committing.
Lost in Transit: Claims for packages lost during deployment must be filed within 30 days of the estimated delivery date.
RMA Protocol: Do not return items to the shipping address. Contact [email protected] with high-resolution photographic evidence of the defect to initiate a resupply.
To maintain a lean and responsive supply chain, the following constraints apply to all Gear Depot deployments:
Buyer’s Remorse: Because each unit is custom-manufactured upon order, we cannot accept returns based on “change of heart.” Once the production signal is sent to Printful, the mission is locked.
Logistical Delays: While we monitor all active shipments, ShockPlanet is not liable for delays caused by international customs protocols, courier strikes, or regional atmospheric conditions.
Final Authority: Any item returned to a Printful facility without a verified RMA (Return Merchandise Authorization) from ShockPlanet support will be considered “Forfeited” and will not be eligible for a refund.
Before contacting support, ensure you have gathered the following intel to expedite your recovery:
Order Origin: Confirm if the item came from the Gear Depot (Printful) or a Field Partner (OpticsPlanet, etc.).
Visual Evidence: Take three high-resolution photos of any defect or damage (Wide shot, Close-up, and Packaging).
Batch Identification: Have your Order Number and SKU ready for the debriefing.
Timeline Verification: Confirm your request is within the 30-day window. Requests outside this window are automatically archived as “Cold Cases.”
For items featured in our Gear Reviews and purchased through our vetted partners, ShockPlanet serves as the intelligence provider, not the fulfillment center. These professional-grade tools are subject to the specific “Field Support” and “Return Merchandise Authorization” (RMA) protocols of the vendor who shipped the item.
The Recovery Process: You must contact the vendor listed on your invoice or packing slip directly. Examples of standard partner protocols include:
OpticsPlanet / DVOR: Typically offers a 30-day inspection window for non-ballistic hardware.
Survival Frog / ReadyWise: Due to safety regulations, emergency food supplies and power cells have specialized return restrictions once unsealed.
GhostStop / Surfshark: Technical devices and digital services involve specific diagnostic windows.
Support Interference: If a vetted partner fails to honor their stated warranty or support protocol, notify ShockPlanet Intel. We audit our partners regularly, and consistent support failure is grounds for removal from our vetted list.
